Return Policy

1.Overview

2.Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

• Returned within 24 hours of the delivery date shown on your shipping confirmation
• In its original, unused, unworn, and unaltered condition
• In the original packaging including bags, boxes, and any protective materials
• With all original tags, labels, and authenticity cards still attached
• Accompanied by your order number as proof of purchase
• Free from perfume, deodorant, makeup, stains, or odours

3.Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive faulty or damaged:

• Perfume and fragrance products once opened or the seal has been broken

4.How to Initiate an Exchange

Step 1: Contact us

Email returns@mariechicke.com within your return window with your order number, the item(s) you wish to return, and the reason for your return.

Step 2: Receive return authorisation

Our team will review your request and respond within 2 business days with a return instructions. Do not send items back without first receiving, unauthorised returns will not be processed.

Step 3: Pack and ship

Pack your item securely in the original packaging. Write your number on the outside of the parcel. Use a tracked and insured delivery service, keep your proof of postage until your refund is confirmed.

Step 4: Confirmation

Once we receive and inspect your return, we will email you to confirm whether your return has been approved or declined. If approved, your refund or exchange will be processed promptly.

5.Exchanges

We offer exchanges for a different size or variant of the same item, subject to availability. Follow the same initiation process (Steps 1–3 above) and specify the exchange you would like in your email.

Exchanges are processed once we receive and approve your returned item. If the requested exchange item is unavailable, we will offer a full refund.

6.Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 24 hours of delivery at support@mariechicke.com or via whatsapp with:

• Your order number
• A clear description of the fault or damage
• Photographs showing the issue: including the item, defect, and packaging if damaged in transit

For confirmed faults, we will cover all return shipping costs and offer your choice of a full refund, exchange for the same item, or a different item of the same price range.

7.Return Shipping Costs

8.Contact Us

Our customer care team is here to help with any return or refund query. Please have your order number ready.

Your statutory rights under the Kenya Consumer Protection Act (2012) are not affected by this policy.