Legal Document
From the moment you place your order to the moment it arrives at your door, here's exactly what to expect including processing times, delivery estimates, and how to track your parcel.
For Nairobi we do deliveries the same day and outside Nairobi it take 1-2 days, dispatch is within 2 days but delivery depends with the courier. All orders are processed within 1–2 business days of payment confirmation, excluding weekends and public holidays. You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with your tracking number once your order has been dispatched.
Orders placed on sundays or Kenyan public holidays are processed on the next available business day.
During peak periods: sales, new collection launches, and gifting seasons processing times may be extended by 1–2 business days. We will communicate any significant delays via email.
Delivery estimates are from the dispatch date, not the order date. We currently ship to all major towns and cities across Kenya. If you are unsure whether we deliver to your area, please contact us before placing an order.
Every MarieChic order is carefully packaged to ensure your items arrive in perfect condition. Our packaging is designed to reflect the luxury nature of the brand while minimising unnecessary material use.
If your order has not arrived within the estimated delivery window, please give as a call or via whatsapp.
If your tracking shows no update for more than [5] business days after dispatch, please contact us at support@mariechicke.com. We will liaise with the courier on your behalf. If a parcel is confirmed lost, we will offer a replacement or full refund.
If your parcel arrives visibly damaged, please photograph the outer packaging before opening it and contact us immediately before opening at support@mariechicke.com with photographs. See our Return Policy for full details on damaged items.
Please ensure your delivery address is correct before placing your order. MarieChic is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.
If you notice an error in your delivery address immediately after placing your order, contact us at via whatsapp as soon as possible. We can only amend addresses before your order is dispatched.
For any questions about your order or delivery, please contact us:
Ordersorders@mariechicke.com
Supportsupport@mariechicke.com
ResponseWe aim to respond as soon as possible.
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