Add items to your bag, proceed to checkout, and enter your delivery details. You'll receive an M-Pesa prompt on your phone to complete payment, or you can choose pay on delivery where available.

We only accept M-Pesa via STK push at checkout.

Your order is saved even if the prompt doesn't arrive. Head to your order confirmation email and tap "Retry Payment" to resend the prompt, no need to place a new order.

Contact us as soon as possible via WhatsApp or email. We can amend or cancel orders before they're dispatched, but not once they're on the way.

Nairobi orders are delivered same-day when placed before 1 PM on business days. Outside Nairobi, delivery typically takes 1–2 days after dispatch, with dispatch itself happening within 2 business days of payment confirmation.

Yes, we ship to all major towns and cities across Kenya. If you're unsure whether we deliver to your area, message us before placing your order.

Yes, orders over KES 15,000 qualify for free shipping.

You'll get a shipping confirmation email with tracking details as soon as your order is dispatched, separate from your order confirmation email.

You have 24 hours from the time of delivery to request a return or exchange. Items must be unused, unaltered, and in their original packaging with all tags attached.

Email returns@mariechic.com within your return window with your order number and reason for return. We'll respond within 2 business days with return instructions.

Refunds are issued to your original M-Pesa payment method within 5 days of us receiving and approving your return.

Contact support@mariechic.com within 48 hours of delivery with photos of the issue. Confirmed faults are covered in full, including return shipping, and you can choose a refund, exchange, or alternative item.

Fragrance products can't be returned once opened or the seal is broken, unless the item arrives faulty or damaged.

Yes, every piece in our collection is carefully sourced and comes with authenticity assured. Reach out if you'd like more detail on a specific item before purchasing.

Store your bag away from direct sunlight and moisture, avoid contact with perfume or lotion directly on the material.

No, guest checkout is available. Creating an account just makes it easier to track past orders and reorder favorites.

Message us on WhatsApp for the fastest response, or email support@mariechic.com. We aim to respond as soon as possible.